Talkpad implements this Fair Use Policy to ensure the quality and availability of our services for all users. This policy applies to all Talkpad customers, including those on unlimited plans and pay-as-you-go arrangements.
1. Fair Use Limits: Talkpad establishes fair use limits for various services and activities. These limits may differ depending on the specific service or activity and may include, but are not limited to:
- Number of calls or messages sent
- Total duration of calls
- Data usage
- Number of unique recipients contacted
2. Variability: Fair use limits are set at Talkpad's discretion and may vary based on:
- The specific service or activity
- The customer's plan or package
- Network capacity and user behaviour patterns
- Other relevant factors determined by Talkpad
3. Notification: Users approaching or exceeding fair use limits will be notified via email or in-app notification.
4. Talkpad's Rights: Talkpad reserves the right to:
- Monitor usage to ensure compliance with this Fair Use Policy
- Limit or stop services for users who exceed fair use limits or engage in usage patterns that may negatively impact the network or other users
- Require users to reduce their usage or upgrade to a different plan
- Suspend or terminate service in cases of repeated excessive use or policy violations
5. Customer Obligations: By using Talkpad's services, customers agree to:
- Abide by this Fair Use Policy
- Accept Talkpad's determination of fair use limits
- Comply with any requests from Talkpad to reduce usage or modify behaviour to align with fair use limits
6. Updates: This Fair Use Policy may be updated periodically. Customers are encouraged to review it regularly on our website.
Talkpad is committed to providing high-quality services to all our customers. This Fair Use Policy helps us maintain service quality and network integrity for everyone. We appreciate your understanding and cooperation in using our services responsibly.